Scoring Reference
5 — Excellent: Proactively exceeded standard
4 — Good: Fully met standard
3 — Adequate: Partially met standard
2 — Poor: Significantly below standard
1 — Unacceptable: Standard completely absent
N/O — Not Observed
Facility Assessment Details
Fields marked * are required before you can proceed. Complete all details carefully — they will appear in your final report.
Before You Begin — Important Notice
You are about to conduct a confidential mystery shopping assessment on behalf of OPEX Africa. By proceeding, you confirm you will conduct this assessment with integrity, objectivity, and professionalism.
- This assessment is strictly confidential. Do not disclose your role or purpose to any facility staff.
- All observations must be honest, first-hand, and recorded as accurately as possible.
- Your submitted data will be used to generate reports shared with facility management and OPEX Africa clients.
- You are operating under a pre-agreed scenario. Do not deviate from the assigned scenario.
- Any falsification of data or breach of confidentiality will result in immediate disqualification.
For the full Terms & Conditions, read the complete document here.
Complete all required fields and agree to terms to continue.
General Observations & Shopper Reflection
Record your overall impressions and anything not captured in the scored criteria.
Shopper Overall Experience Rating *
Once submitted, your assessment is securely sent to the OPEX team.